Privacy Policy

This Privacy Policy (“Privacy Policy”) was last updated on 11-15-2023.

Background:

Welcome to the ReCircled privacy policy. ReCircled operates the website available at https://remade.sunbrella.com (the “SUNBRELLA Site”) for the sale of products, created from upcycled fabric and related items, from Glen Raven Consumer Solutions, LLC, licensor of the Sunbrella® brand (“Glen Raven”). Although Glen Raven or Sunbrella Direct, LLC (hereinafter referred to as “Sunbrella”) owns the URL for the SUNBRELLA Site and the SUNBRELLA Site uses framing techniques to make it appear that the user is on a website operated by Sunbrella (e.g., by including marks and images owned by Sunbrella), the SUNBRELLA Site is operated by ReCircled on behalf of ReCircled LLC, a Delaware limited liability company, located at 1801 California Street, Suite 2400, Denver, CO 80202 (“ReCircled”). ReCircled is an authorized vendor of Glen Raven and is providing the products and services for sale on the SUNBRELLA Site. Accordingly, any information provided on the SUNBRELLA Site is being provided to ReCircled, which ReCircled may use and disclose in accordance with this Privacy Policy. In this Privacy Policy we refer to Glen Raven as a “brand partner”. We sometimes refer to ReCircled as “we”, “us”, or “our”).

We may share your information with Sunbrella, but only as described herein. If we share your information with Sunbrella in accordance with this Privacy Policy, Sunbrella may also use your information in accordance with its Privacy Policy.

This Privacy Policy explains our data practices regarding Personal Information (as defined below in the section entitled “Information We Collect”) and other information collected by ReCircled in connection with your use of the SUNBRELLA Site.

Scope:

This Privacy Policy applies only to Personal Information and other information that we collect from or about visitors to or users of the SUNBRELLA Site. This Privacy Policy does not apply to publicly available information or any information you post to any public areas of the SUNBRELLA Site, such as any suggestions, comments, ideas, and other unsolicited submissions (collectively, “Submissions”). Your Submissions may be read, collected, and used by third parties and as a result, you may be contacted by such third parties whom we do not control.

Information We Collect:

When you engage with the SUNBRELLA Site, we may collect information that alone or in combination with other information could be used to identify you (“Personal Information”) as described below:

Personal Information: When you register for an account with us or place an order through the SUNBRELLA Site, we will ask you to create an account password and provide us with your:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Payment information

We may collect Personal Information when you interact with customer service or post comments on our blog, and when you purchase goods on the SUNBRELLA Site (including your purchase history).

By voluntarily visiting or engaging with the SUNBRELLA Site and providing us with Personal Information, you consent to our use of your Personal Information in accordance with this Privacy Policy.

Demographic InformationWhen you engage with the SUNBRELLA Site we may ask you to provide certain demographic information, such as whether you fall into a certain age range. This information on its own cannot identify you.  If we combine it with information that can identify you, we will treat it as Personal Information.

Automatically Collected Information:

When you interact with us through the SUNBRELLA Site, we use various technologies, such as cookies and web beacons or gifs to passively collect information from you. This information includes the browser or operating system you use to access the Internet, your IP address, and the date and time you may have viewed certain pages on the SUNBRELLA Site. If you access the SUNBRELLA Site from a mobile device, we may also collect information about the type of mobile device you use, your device's unique ID, the type of mobile Internet browsers you use, and we may also request access to your settings information for similar purposes. We also collect information about your usage of and activity on the SUNBRELLA Site. By visiting and using the SUNBRELLA Site, you are consenting to the collection of IP addresses, device identifiers and this other information.  We may collect and store this information, or this information may be collected by and included in databases owned and maintained by our agents or service providers. If any of this information on its own is not considered Personal Information and we combine it with Personal Information, we will treat the combination like Personal Information.

Cookies are small data files stored on your hard drive by a website. Among other things, we may use cookies to see which features of the SUNBRELLA Site are popular or to help us improve the SUNBRELLA Site and your experience. 

Web beacons, or gifs, are electronic images that may be used on our SUNBRELLA Site or in our emails. These technologies help us provide additional functionality on the SUNBRELLA Site, analyze how visitors and users use the SUNBRELLA Site, and measure traffic.

On most browser toolbars, you will find a help section on the toolbar.  Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. 

Please note that if you reject or turn cookies off you may be unable to access certain parts of the SUNBRELLA Site and you may not be able to benefit from the SUNBRELLA Site’s full functionality.

Similarly, if you prefer that we not track how you engage with the emails we send to you, some email services may allow you to disable tracking. You may also unsubscribe from our marketing emails as described below. While we give you the choices described in this Privacy Policy, there are many ways web browser signals and other similar mechanisms can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism.

Do Not Track Signals: The SUNBRELLA Sites do not respond to “Do Not Track” (DNT) signals and operate as described in this Privacy Policy whether or not a DNT signal is received. If we respond to such signals in the future, we will update this Privacy Policy accordingly.

Use of Your Personal Information:

We use Personal Information to allow you to make purchases and to fulfill your orders.  We may also use your Personal Information to contact you in response to your comments and questions.   

Further, we may use Personal Information and Automatically Collected Information in an ongoing effort to better understand and serve the users of the SUNBRELLA Site, including to analyze and report upon visits to and usage of the SUNBRELLA Site, to diagnose and prevent service or technology problems affecting the SUNBRELLA Site, and to monitor and prevent fraud and abuse. We also conduct research on user demographics, interests and behaviors based on the Personal Information and Automatically Collected Information. This information may be compiled and analyzed on an aggregate basis, and we may share this aggregated information with our agents and business partners. This aggregated information does not identify you personally. We also may disclose this aggregated user data in order to describe the SUNBRELLA Site to current and prospective business partners, or other third parties for other lawful purposes.

Sharing Your Personal Information:

We may share your Personal Information with certain third parties without further notice to you, in the following circumstances:

The SUNBRELLA Site: We may share certain information collected through the SUNBRELLA Sites, such as your name, email, and information about the sales order, including but not limited to products you purchased, with Sunbrella.

Business Transfers and Changes: As we develop our business, we might sell or buy assets and/or all or portions of businesses. If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, sale of all or a portion of a business or any assets, financing, transition of service to another provider or a similar event, your information may be sold or transferred as part of such a transaction as permitted by law and as set forth in the applicable purchase and sale agreement.

Agents, Vendors, Service Providers and Related Third Parties: We, like many companies, sometimes hire and work with other companies (including third party vendors, independent contractors, consultants, and other third-party service providers) to perform functions related to our business, including operation of the SUNBRELLA Site, mailing, or shipping information, maintaining databases and processing payments. We may share any information we receive with vendors, independent contractors, consultants, and service providers retained in connection with the provision of the SUNBRELLA Site and the operation of our business. In doing so, we only provide these third parties with the information that they need to perform their specific function.

Legal Requirements: We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation; (ii) protect and defend our rights or property of and/or those of our business partners; (iii) act in urgent circumstances to respond to an emergency or protect the personal safety of any person or the public, or (iv) protect against legal liability.

Your Choices:

You can visit the SUNBRELLA Site without providing any Personal Information. However, if you choose not to provide any Personal Information, you may not be able to use certain SUNBRELLA Site or certain functionality on the SUNBRELLA Site.

International Transfers:

We are headquartered in the United States and your personal information may be collected, used and stored in the United States. United States privacy laws may not be as protective as the privacy laws in your home country.  If you provide Personal Information to us through the SUNBRELLA Site and are located outside of the United States, you consent to the transfer of your Personal Information from your current location to our offices and servers in the United States (including those of select third parties), and the processing and storage of it by us or by such third parties in the United States.

Children:

The SUNBRELLA Site are not intended to be used or accessed by children who are under the age of 16. We do not knowingly collect Personal Information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Information through the Sites. If you have reason to believe that a child under the age of 16 has provided Personal Information to us through the Service, please contact us as detailed below and we will endeavor to delete that information.

Links to Third-Party Websites

This Privacy Policy applies only to the SUNBRELLA Site. The SUNBRELLA Site may contain links to other websites or services not operated or controlled by us. The policies, practices, and procedures described in this Privacy Policy do not apply to third-party websites or services. Any links from the SUNBRELLA Site to third-party websites or services do not imply that we endorse or have reviewed those sites or services. We suggest that you contact those sites or services directly for information on their data practices and privacy policies.

Security:

We take reasonable administrative and technical measures to protect your Personal Information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration or destruction. However, no database or Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from the SUNBRELLA Site may not be secure. Therefore, you should take special care in deciding what information you send to us when disclosing any Personal Information to us.

Other Terms and Conditions:

Your access to and use of the SUNBRELLA Site is subject to the Terms of Use, located at.

Notice to California Residents

The following section applies to California residents.

Shine the Light. Under California’s “Shine the Light” law, you have the right to ask us once a year if we have shared your personal information with third parties for direct marketing purposes. To make a request please contact us as instructed in the section entitled “Access to Information; Contacting Us” below and specify you are making a Shine the Light request.

California Consumer Privacy Act (“CCPA”). The CCPA creates consumer privacy rights and requires businesses to make disclosures about their privacy policies and practices. Pursuant to the CCPA, both our privacy practices and your privacy rights are discussed in detail in this section.

Personal Information We Collect. We collect your personal information when you interact with the SUNBRELLA Site or otherwise communicate with us. For the purposes of this Privacy Notice, “personal information” means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

We have collected the following categories of personal information covered by the CCPA from consumers within the past 12 months, have shared it with Sunbrella, and both we have used it for business and commercial purposes:

  • Identifiers
  • Consumer Records
  • Legally Protected Characteristics
  • Commercial Purchasing Information
  • Biometric Information
  • Internet or Network Activity
  • Geolocation
  • Information Typically Detected by the Senses
  • Employment Education
  • Education Information
  • Inferenced from the Above

We use the above categories of information to perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or similar services on behalf of the business or service provider.

Additionally, we use identifiers and commercial purchasing information to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity.

We will not collect additional categories of personal information and we will not use the personal information we collected for materially different, unrelated, or incompatible business purposes without providing you notice.

Sharing Your Information. We may disclose or sell some of your personal information to third parties, including Sunbrella.

We disclose the following categories of personal information covered by the CCPA for a business purpose:

  • The following identifiers: name, address, zip code, email address, phone number, IP address
  • The following consumer records: credit card number
  • The following legally protected characteristics: gender
  • Commercial purchasing information
  • The following internet or network activity: website browsing history and other cookie data
  • Geolocation
  • Inferenced from the above

We disclose some or all of the above categories of information to the following third parties and/or service providers for a business purpose:

  • Sunbrella
  • Advertising networks
  • Internet service providers
  • Data analytics providers
  • Operating systems and platforms
  • Packaging and shipment providers.

Source of Personal Information Our Privacy Policy contains more comprehensive details about the sources from which we obtain your personal information. To read this more detailed disclosure, see the section entitled “Information We Collect” above. More broadly, we obtain the categories of personal information that are listed above in the following ways:

Directly from You. For example, when you:

  • Make a purchase on the SUNBRELLA Site.
  • Create a personalized account with us.
  • Sign up to receive emails or text messages.
  • Provide your contact information to us.
  • Submit a request to us.
  • Submit product reviews.
  • Complete, submit, or otherwise participate in a contest, questionnaire, or survey.
  • Interact with our social media pages.

We collect the following categories of personal information directly from you: identifiers, consumer records, legally protected characteristics, commercial purchasing information, biometric information, information typically detected by the senses, employment information, and education information.

Passively. For example, when you:

  • Visit and navigate the SUNBRELLA Site on any device.
  • Click on sponsored links or third-party advertisements.
  • Receive or interact with our communications and the SUNBRELLA Site that may contain cookies.

We collect the following categories of personal information passively: identifiers, commercial purchasing information, and internet or network activity.

From Third Parties. We may receive information about you from other sources. For example, we get information from:

  • Our business partners and online advertising networks.
  • Social media platforms.
  • Companies that provide information to supplement what we already know about you, including data brokers.

We collect the following categories of personal information from third parties:

  • Identifiers
  • Consumer records
  • Legally protected characteristics
  • Commercial purchasing information
  • Employment information
  • Education information
  • Inferenced from above used to profile.

Your Rights. The CCPA gives you certain rights regarding your personal information:

  • Right to Know.You may request no more than twice in a 12-month period that we provide you with copies of specific personal information we have collected, sold, or disclosed about you. However, under California law, we cannot provide you with certain sensitive information, despite your request (for example, we will not send you copies of your credit card number even if it is something we collected).
  • Right to Delete.You may request that we delete certain personal information we have collected about you, with certain exceptions.
  • Right to Opt Out.You may opt out of the sharing or other use of your personal information to third parties.

Exercising Your Right to Opt Out. To exercise your rights related to personal information collected or used by us, you must turn off third-party advertising trackers on any device used to access the SUNBRELLA Site. To do so, you may email us at SunbrellaRemade@Recircled.com or call us at (888) 855-1609.

Exercising Your Additional Rights. To exercise your right to know or right to delete, please submit a request to us by emailing us at SunbrellaRemade@Recircled.com or call us at (888) 855-1609. As part of your request, please specify which right you are exercising and be prepared to provide the following information: name, email, and type of request you would like to make.  Any request you make to us only applies to the SUNBRELLA Site and our use of your information.  

Upon receipt of your request, we may ask for additional information to verify your identity. The information you provide in your request and any follow up information we ask for from you will be used solely to verify your request.

After receiving your request, we may need to contact you for further information and will notify you if your request has been granted or declined, or if an exception applies to your request.

Only you or an individual designated as your authorized agent to act on your behalf may make a request related to your personal information. You may also make a request on behalf of your minor child.

We will not discriminate against you if you choose to exercise your rights. However, we may offer financial incentives for the collection of your personal information (like signing up for email marketing) in the form of order discounts or a chance to win a contest or sweepstakes which may impact product pricing. If you have received an incentive, there is no obligation to allow us to continue to process your personal information or for you to remain opted in to email marketing. You may unsubscribe from email marketing at any time or exercise your other Consumer Rights as described in this section.

Responding to Your Rights Request. We will try to respond to your request within 45 days. If we need more time, we will contact you with the reason that more time is needed and the extension period. In response to your request to know, we will only disclose the information we have collected in the 12 months prior to the receipt of your request. The response will also explain the reasons for not being able to comply with any request, if applicable.

We will not charge a fee to process or respond to your request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate prior to completing your request.

 

Notice to Nevada Residents

Nevada law gives Nevada consumers the right to request that a company not sell their personal information for monetary consideration to certain other parties. We do not sell your personal information for monetary consideration; however, this right applies even if there is no sale of personal information for monetary consideration. If you are a Nevada consumer and wish to exercise this right, please submit your request by emailing SunbrellaRemade@Recircled.com or call us at (888) 855-1609.

 

Changes to Our Privacy Policy:

The SUNBRELLA Site and our business may change from time to time. As a result, we may change or modify this Privacy Policy at any time without prior notice. Please review this Privacy Policy periodically, and especially before you provide any Personal Information. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your consent to our data practices as described in such revised Privacy Policy.

Access to Information; Contacting Us:

You can help us ensure that your Personal Information is accurate, current, and complete by updating your account information or contacting us at SunbrellaRemade@Recircled.com. We will endeavor to take reasonable steps to update or correct Personal Information in our possession that you have given to us via the SUNBRELLA Sites.

If you have any questions about this Privacy Policy or the information practices of the SUNBRELLA Site, please contact us at SunbrellaRemade@Recircled.com or call us at (888) 855-1609.